If you wish to show appreciation for my efforts, mark my post as Accepted Solution.Īnd click on the Purple Thumbs up icon at the bottom of my comment. It's been a pleasure interacting with you and I hope you have a good day ahead. ![]() Hope this helps, for any further queries reply to the post and feel free to join us againįeel free to post your query for any other assistance as well, If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I would recommend you contact our HP phone support for available service related options. If you have followed the steps suggested and still having the issue, I would personally suggest this could be an issue with the printer hardware as you have already tried replacing the ink cartridges twice. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Which country do you reside in and was the printer purchased from the same country?ĭid the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?Īre you able to make a copy from the printer? To provide you with an accurate solution, I'll need a few more details: ![]() Don't worry as I have a few suggestions which should help you resolve this issue. I understand that the printer you are having issues with ink cartridge not recognized after inserting new ink cartridges. I came across your post and wanted to assist you. Hi for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community.
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